Actionable Insights

Dive into your data like never before with Ostana's comprehensive reporting. Find out what your customers love about your business (and what they don't) by exploring loyalty analytics and retention metrics delivered straight to your dashboard in easy-to-understand snapshots. Leverage the latest insights in your reports to sell more, grow faster, and give your shoppers the best customer experience in town.

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About feature

What Are Actionable Insights?

Make the Most of Your Data

Ostana’s advanced Dashboarding and Reporting features answer all your burning questions about your business, no matter how big or small. Our comprehensive tools place a treasure trove of data at your fingertips while still being easy to use. Gain a deeper understanding of your customers and your business with access to:

Loyalty marketing insights
Performance metrics
Brand engagement statistics
Customer analytics, including customer lifecycle marketing

A New Perspective on Partnerships

Get More Out of Your Partnerships

Measure the value of all your partnerships in one convenient hub. Compare active or inactive Offers & Rewards with two or more partners at once to determine which joint marketing campaigns bring in the most success and use that information to optimize both current and future partnerships.

Here’s what Partnership Insights have to offer:

View complete records of all your current and past partnerships
Measure the impact of partnerships on sales, customer acquisition, and the performance of marketing campaigns
Determine who you want to team up with next

Customer/Member Lifecycle Analysis

Help Customers Take the Next Step in Their Journey with Your Business

Keep track of where each of your customers/members currently resides in their journey with your business. Ostana’s unique breakdown of lifecycle stages allows you to easily sort customers/members by their lifecycle stage and determine the actions you can take to help them live where you want them.

Here’s what Customer/Member Lifecycle Analysis has to offer:

Observe and anticipate customer behavior based on lifecycle stages
Respond to changes in a customer’s/member’s status with proactive efforts to maintain or encourage engagement
Increase overall engagement by offering personalized notifications, promotions, or messaging for customers/members in different stages

Points Breakdown

Optimize Your Marketing Strategies Based on How Customers Actually Use Your Points

Learn everything you could ever want to know about your business’s loyalty points! Discover what customers/members spend their points on the most, how they earn their points, the number of points currently in circulation, and more. Then, use your knowledge to create more opportunities to earn and redeem points that will appeal directly to your customers/members.

Here’s what the Points Breakdown has to offer:

Visualize the distribution of your loyalty points with easy-to-interpret charts and graphs
Track how different customers/members typically earn and redeem their points
Formulate better uses for your points based on data from real active members

Review Offers & Rewards

Maximize the Potential of Your Offers & Rewards

Understand the individual performance of all your business’s Offers & Rewards in an instant. Compare the success of multiple promotions to identify top-performers and even revive your customers’ favorite aspects of your past winners.

Here’s how it works:

Evaluate and compare the results of your Offers & Rewards on an individual and collective level
Use every promotion as a resource to understand what works for your business and what doesn’t
Reinvigorate past customer favorites or use them to inspire future promotions

Marketing Intel

Break Down the Performance of Your Marketing Campaigns

Have you ever wanted to find out how most customers discover your business? Ostana’s Campaign Analytics break down the results of your marketing campaigns to help you figure out what’s working and what isn’t so you can lean into the marketing channels that drive your growth and develop more effective campaigns.

Here’s what Marketing Intel has to offer:

Witness how different customers respond to your campaigns
Determine the best types of campaigns and marketing channels for your growth
Make improvements to your campaigns based on results from real customers

Real-Time Insights

Make Decisions on a Dime Based on the Latest Information

Eliminate the wait and gain access to your data as it happens with Ostana’s Real-Time Insights feature. Leverage the most current information about everything from customer behavior to the performance of specific promotions to make the best possible decisions for your business.

Here’s how Real-Time Insights work:

Receive instant updates about customer behavior, loyalty initiatives, promotion performance, and more
Notice trends in your business’s data as they happen
Take proactive action in response to real-time changes

Intelligent Reporting Engine

Stay on Top of Your Data

Ostana’s Reporting feature lets you wrap your data into neat packages that you can then use for everything from improving your marketing tactics to getting to know your audience better. Choose from a variety of reports to grab a quick snapshot of data about customers/members, promotions, transactions, and more.

Here’s what the Reporting Engine has to offer:

Save time by eliminating the need to compile your data on your own
Automatically receive various reports, including Transactions Overviews, Specific Offer Reports, New Member Logs, Segmentation Reports, and more
Elevate your decisions with easy access to more information about your business

World-Class Dashboard

Access Actionable Data in a Flash

Tear down the curtains standing between you and a full view of your data! Ostana’s intuitive Dashboard displays all your most important reports and metrics in one convenient spot. Dig into your data like a pro analyst and start making better business decisions.

Here’s what Ostana’s intuitive Dashboard has to offer:

Keep track of all your important metrics and reports inside one centralized interface
Navigate through heaps of data without a hitch thanks to our user-friendly design
Access visual aids like charts and graphs that break down data and help you easily identify trends
Use actionable data to fuel decisions about your business, loyalty program, customer experience, and more

Benefits

Small Business Growth Powered by Data

Access all the data you need to make your best decisions

Uncover Hidden Growth Opportunities

Review current and historical data to discover new ways to expand your business and appeal to more customers.

Enjoy a 360 View of Your Loyalty

See what's working and what isn't in your loyalty program and adjust your campaigns to make the biggest impact, resulting in more sales, larger basket sizes, repeat purchases, and the best customer experience possible.

Become an Expert in Targeted Marketing

Dive into the data from different segments of your audience to better understand their preferences and create specific campaigns that resonate with them based on what they like.

Fuel Future Decisions with Past and Current Data

Use a powerful combination of historical data and real-time insights to make the best possible decisions about campaigns, Offers & Rewards, customer needs, and more.

Create the Best Customer Experience

Cut out the guesswork and keep your customers' attention on you, not your competitors, with engagement campaigns crafted from real data.

Make Personalization a Priority

Greet customers at every stage of their journey with personalized messaging and tailor-made campaigns that encourage them to stick around and become members.

Quantify Your Success

Keep the ball rolling by following along with KPIs that show you exactly how your loyalty program is performing and help you make the right adjustments for maximum success.

Testimonials

Our Customers Say It Best

We’ve seen remarkable growth ever since we started using Ostana’s loyalty program! Our customers love the rewards they get from simply buying their favorite products, and more and more people have made our store their main destination for supplying their hobbies.

J&P Hobby Supplies

We use Ostana to help us give our customers the personalized service they need for their landscaping projects. We cater to all kinds of customers, from local residents to government agencies, and Ostana’s tools let us send unique offers and rewards to each one of them. Making our customers feel valued is important to us, so we’re thankful that Ostana provides us another way to strengthen those connections.

Classic Landscapes

We take customization seriously, so we needed a loyalty program that could keep up with the huge variety of requests we welcome from our customers. Ostana has the versatility to meet those requests head-on, letting us create rewards that are as unique as our clients. With Ostana, we’ve been able to build up the community around our business and enjoy a significant sales boom as a result.

Big Magic Design

At Menicure, we’re all about giving our clients a grooming experience specifically tailored to their preferences, and Ostana helps us do just that. With Ostana’s loyalty tools, we can offer rewards that encourage our clients to try out new services we think they’ll love, increasing our overall sales and making clients even more excited for their next visit.

Menicure

Ostana helped us take our status as a local favorite coffee spot to the next level! Through Ostana, we’ve been able to form connections with a bunch of other businesses in our neighborhood and cook up amazing offers that reward customers for visiting both our partners and us. Ever since joining, we’ve welcomed a flood of new customers looking to try our one-of-a-kind fresh-roasted experience for themselves.

Burukudu

Ostana has been a total game-changer for us. By creating a loyalty program our customers love, we’ve been able to deepen our connections with each of them while also inspiring them to spend a little more when they visit. It’s a win on both sides!

Johnny’s Soup & Jam

We are happy to have the opportunity to contribute to such a vibrant culinary community, and Ostana has really helped us stand out as a go-to destination for locals and visiting foodies. Their platform even lets us offer rewards at checkout, which is the perfect ending to an already delicious dining experience. Our customers are always hungry for more!

Morean’s Mediterranean Kitchen

We want our customers to feel at home in Nathan’s Kitchen, and Ostana helps us accomplish that. By offering special rewards in addition to our tasty homemade food, we’ve been able to make every visit more memorable. The connections we’ve formed with our customers and other local members of the farmers market have allowed us to establish ourselves as a hotspot for Middle Eastern cuisine.

Nathan’s Kitchen

Customer comfort and satisfaction are our first priority at Green Moon Monday, and Ostana allows us to put the same care into creating a fulfilling loyalty program that we do into crafting our jewelry. Ostana’s loyalty program is easy to use and personalize, making it simpler than ever to give our loyal patrons the rewards they deserve.

Green Moon Monday

We founded the Gratitude Shoppe with the hope of helping our customers create special little moments in their lives. Ostana’s loyalty program has allowed us to take that dream a step further by incorporating special moments directly into our shopping experience in the form of personalized rewards and offers curated to match our customers’ unique tastes. As a result, we’ve noticed a significant boost in both new and repeat visits to our store.

Gratitude Shoppe

Ostana has been instrumental in helping us solidify our spot as an emerging pizza leader in the Greater Toronto Area. We believe high quality service is just as important as high quality ingredients, and Ostana allows us to give our customers the best possible experience every time they visit. From special offers to exciting collaborations with other nearby businesses, the local pizza lovers can’t wait to see what we cook up next!

Reginos Pizza (Markham)

Ostana has empowered Embrace Health to enhance our traditional Chinese medicine practice by offering tailored rewards that address the specific health needs of women and children. With Ostana’s loyalty program, we can now offer points for frequent visits and wellness services, leading to more consistent visits, increased overall satisfaction, and strengthened client loyalty, ensuring our patients receive the personalized care they truly value.

Embrace Health

Ostana has revolutionized how Airways Brake & Muffler connects with our customers by providing a loyalty program that offers personalized rewards. With Ostana, we’ve been able to offer loyalty points for regular service visits and special offers on repairs, which has enhanced customer loyalty and strengthened our reputation as the trusted choice for full-service automotive care in our community.

Airways Brake & Muffler

Ostana has transformed how we connect with our fitness-focused members. By using Ostana’s tools to create a personalized loyalty program, we’ve been able to reward everyone, from seasoned athletes to beginners. Now, our members know that Evolution Chamber is the go-to destination for expert training, recovery, and the best loyalty rewards in the business.

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Actionable Insights