Moments & Experiences

At Ostana, we believe that consistent, positive, and personalized interactions are key to developing long-term customer relationships. When businesses take the time to create unforgettable Moments & Experiences for their customers, they gradually build trust and loyalty, which then evolve into authentic and meaningful relationships.

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What Are Moments & Experiences?

                                Moments                            Moments are the meaningful interactions customers have with your business. They can be as small and simple as everyday actions like greeting someone by their name or as big as surprising a customer with an exciting personalized gift. When you offer your customers these positive moments, you show them that they matter, helping them form a genuine connection with your business.

                                Experiences                            Experiences are the special occasions that customers access and enjoy through your business. Whether it’s a private shopping party, an exclusive wine-tasting, a new sneaker premier, or a relaxing spa retreat, memorable experiences allow you to forge a lasting bond between your business and your customers.

Offers and Rewards

Give Your Customers Something to Look Forward to

Capture the spirit of excitement by creating your very own Offers & Rewards uniquely tailored to your business! Whether you choose to keep it simple or get creative, you can cater directly to your customers with personalized promotions and memorable marketing campaigns that will have them eagerly awaiting their next visit.

With our easy-to-use platform, you can:

Be as creative as you want when creating your Offers & Rewards. There are no limits!
Provide access to exclusive events, promotions, and discounts that bring customers closer to your business.
Present customers with personalized gifts and rewards based on their unique interests or purchase history.

Surprise Gifts

Delight Your Customers with Unexpected Surprises

Brighten your customers’ days by surprising them with extra rewards! Whether you want to thank them for their loyalty by bumping them to the front of a line, send over some holiday merch in honor of their membership anniversary, or commemorate their birthday with a bottle of their favorite wine, Ostana lets you do it all.

With Ostana, you can:

Come up with personalized gift ideas based on a customer’s interests, profile, and purchase history.
Keep track of important events like birthdays and membership anniversaries so you never miss a chance to send a gift and strengthen your customer relationships.
Send out gifts in real time or let customers work toward them by accumulating points or progressing through reward tiers.

Actionable Insights

Tap Into Data- Driven Insights to Build Meaningful Relationships with Your Customers

Ostana’s Actionable Insights allow you to build deeper connections with your customers by also diving deeper into your data. We put the puzzle together for you, surfacing insights about customer details and purchase patterns that uncover the root of your customers’ wants and needs. From celebrating milestones in the customer journey to creating targeted promotions for different segments of your audience, you can use data to power up every interaction customers have with your business.

Ostana’s Reporting feature lets you:

Generate Offers & Rewards based on your customers’ behaviors and preferences.
Keep track of vital customer information all in one convenient location.
Observe the performance of different promotions and make adjustments to future offerings.

Employee Empowerment

Make Your Employees Part of the Customer Journey

As your business grows, it becomes harder and harder to give each of your customers/members the personal care they deserve. But, with Ostana’s features, you can share the responsibility of catering to your shoppers with your employees!

Ostana empowers small business employees to:

Reward customers/members with pre-determined surprises.
Access and add to personalized notes on customer/member profiles.
Leverage historical data about customer’s/member’s behaviors and preferences to provide a deeper experience.

Custom Messaging

Communicate Your Message Your Way

Even the most well-planned promotions are only useful if your customers/members actually participate. Make sure every single one of your marketing campaigns captures the spirit of the occasion and the attention of your intended audience.

With Ostana, you can:

Streamline the writing process by choosing from expertly-crafted messaging templates.
Customize your messages for each segment of your audience to give every customer a personalized experience.
Schedule messages in advance to make sure they reach your audience at just the right moment.

Benefits

Make Loyalty Meaningful with Ostana

All the tools you need to make your business stand out

Drive Growth

Pack your customer journey full of exciting Moments & Experiences that encourage repeat business, increase sales, and make your business stand out as a must-visit destination.

Build Stronger Relationships

Create customer relationships that will stand the test of time by establishing a strong foundation of trust, satisfaction, and loyalty through meaningful interactions.

Personalize the Experience

Make sure your customers feel valued and appreciated every time they interact with your business with exciting rewards designed just for them.

Make Data-Driven Decisions

Explore data from your customers and your marketing campaigns to discover what makes people the most excited to engage with your business.

Boost Engagement

Showcase the best parts of your business through personalized offers and exclusive events that will have your customers/members running to tell their friends all about you.

Competitive Advantage

Beat the big box stores by doing what they can't! Offer your customers personalized attention and tailored rewards that outshine the impersonal transactions they get at larger retailers.

Testimonials

Our Customers Say It Best

We’ve seen remarkable growth ever since we started using Ostana’s loyalty program! Our customers love the rewards they get from simply buying their favorite products, and more and more people have made our store their main destination for supplying their hobbies.

J&P Hobby Supplies

We use Ostana to help us give our customers the personalized service they need for their landscaping projects. We cater to all kinds of customers, from local residents to government agencies, and Ostana’s tools let us send unique offers and rewards to each one of them. Making our customers feel valued is important to us, so we’re thankful that Ostana provides us another way to strengthen those connections.

Classic Landscapes

We take customization seriously, so we needed a loyalty program that could keep up with the huge variety of requests we welcome from our customers. Ostana has the versatility to meet those requests head-on, letting us create rewards that are as unique as our clients. With Ostana, we’ve been able to build up the community around our business and enjoy a significant sales boom as a result.

Big Magic Design

At Menicure, we’re all about giving our clients a grooming experience specifically tailored to their preferences, and Ostana helps us do just that. With Ostana’s loyalty tools, we can offer rewards that encourage our clients to try out new services we think they’ll love, increasing our overall sales and making clients even more excited for their next visit.

Menicure

Ostana helped us take our status as a local favorite coffee spot to the next level! Through Ostana, we’ve been able to form connections with a bunch of other businesses in our neighborhood and cook up amazing offers that reward customers for visiting both our partners and us. Ever since joining, we’ve welcomed a flood of new customers looking to try our one-of-a-kind fresh-roasted experience for themselves.

Burukudu

Ostana has been a total game-changer for us. By creating a loyalty program our customers love, we’ve been able to deepen our connections with each of them while also inspiring them to spend a little more when they visit. It’s a win on both sides!

Johnny’s Soup & Jam

We are happy to have the opportunity to contribute to such a vibrant culinary community, and Ostana has really helped us stand out as a go-to destination for locals and visiting foodies. Their platform even lets us offer rewards at checkout, which is the perfect ending to an already delicious dining experience. Our customers are always hungry for more!

Morean’s Mediterranean Kitchen

We want our customers to feel at home in Nathan’s Kitchen, and Ostana helps us accomplish that. By offering special rewards in addition to our tasty homemade food, we’ve been able to make every visit more memorable. The connections we’ve formed with our customers and other local members of the farmers market have allowed us to establish ourselves as a hotspot for Middle Eastern cuisine.

Nathan’s Kitchen

Customer comfort and satisfaction are our first priority at Green Moon Monday, and Ostana allows us to put the same care into creating a fulfilling loyalty program that we do into crafting our jewelry. Ostana’s loyalty program is easy to use and personalize, making it simpler than ever to give our loyal patrons the rewards they deserve.

Green Moon Monday

We founded the Gratitude Shoppe with the hope of helping our customers create special little moments in their lives. Ostana’s loyalty program has allowed us to take that dream a step further by incorporating special moments directly into our shopping experience in the form of personalized rewards and offers curated to match our customers’ unique tastes. As a result, we’ve noticed a significant boost in both new and repeat visits to our store.

Gratitude Shoppe

Ostana has been instrumental in helping us solidify our spot as an emerging pizza leader in the Greater Toronto Area. We believe high quality service is just as important as high quality ingredients, and Ostana allows us to give our customers the best possible experience every time they visit. From special offers to exciting collaborations with other nearby businesses, the local pizza lovers can’t wait to see what we cook up next!

Reginos Pizza (Markham)

Ostana has empowered Embrace Health to enhance our traditional Chinese medicine practice by offering tailored rewards that address the specific health needs of women and children. With Ostana’s loyalty program, we can now offer points for frequent visits and wellness services, leading to more consistent visits, increased overall satisfaction, and strengthened client loyalty, ensuring our patients receive the personalized care they truly value.

Embrace Health

Ostana has revolutionized how Airways Brake & Muffler connects with our customers by providing a loyalty program that offers personalized rewards. With Ostana, we’ve been able to offer loyalty points for regular service visits and special offers on repairs, which has enhanced customer loyalty and strengthened our reputation as the trusted choice for full-service automotive care in our community.

Airways Brake & Muffler

Ostana has transformed how we connect with our fitness-focused members. By using Ostana’s tools to create a personalized loyalty program, we’ve been able to reward everyone, from seasoned athletes to beginners. Now, our members know that Evolution Chamber is the go-to destination for expert training, recovery, and the best loyalty rewards in the business.

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